The guarantee

If you follow your individualized Journey protocol throughout your first three months of coaching and do not see a decrease in either your body weight or at least one of your designated body measurements, you may request a refund of the program fees you have paid. If your guarantee claim is approved, your remaining program payments will be canceled and your participation in the program will end.

What you have to do to qualify

To be eligible for the Results Guarantee, you must follow your individualized protocol throughout the three-month guarantee period. This includes accurately and consistently logging your food intake and assigned activity, completing your weekly check-ins, maintaining your weekly average calories within 5% above or below your assigned target, meeting your weekly average protein and step targets, and completing your assigned training sessions unless otherwise modified or excused by Journey.

You must also complete your required baseline and three-month progress measurements as instructed. Measurements include body weight and the body measurements designated by Journey and should be taken using substantially consistent methods and conditions.

Good-faith logging errors that are promptly corrected will not automatically disqualify you. However, materially falsified, manipulated, intentionally omitted, or incomplete information that prevents Journey from verifying adherence will disqualify you from the guarantee.

How to claim the guarantee

If you have met the requirements above but have not achieved a decrease in body weight or at least one designated body measurement by your final three-month measurement, you must submit a written refund request to Journey within 14 calendar days of that final measurement.

Journey will review your coaching records, tracking, check-ins, measurements, and any supporting information needed to verify eligibility. You will receive written notice of whether your claim has been approved or denied. Approved refunds will be processed within 10 business days of approval, ordinarily to your original payment method when reasonably practicable.

If Journey approves a pause in your program, your guarantee period may be extended. The guarantee does not promise any specific amount of weight loss or change in measurements.

This Results Guarantee is subject to the complete Results Guarantee Terms and Conditions provided with your Coaching Services Agreement.